Let us know about your recent experience at Chatime Step 1 of 2 50% EmailThis field is for validation purposes and should be left unchanged.This field is hidden when viewing the formWhich store did you recently visit?(Required)This field is hidden when viewing the formMember NumberThis field is hidden when viewing the formLast Transaction ValueThis field is hidden when viewing the formTotal Revenue IncGST Last 12MthsThis field is hidden when viewing the formTotal Transaction Count Last 12MthsThis field is hidden when viewing the formCustomer SegmentWould you recommend Chatime to a friend based on this visit?(Required) 0 1 2 3 4 5 6 7 8 9 10 What made you visit Chatime today?(Required) Outdoor advert (bill board, bus advert etc) Social Media A new drink I wanted to try I walked past the store My friend I just wanted a Chatime Which Outdoor advertising did you see?(Required) Satisfy your Strange Tastes Like Brown Jurassic World Other Other outdoor advertisingWhich new drink were you excited about?(Required) Brown Sugar Oreo Frozen Premium Pearl Watermelon Other Other new Chatime drinkYou mentioned social media influenced you to come into the Chatime store. What social media was it?(Required) Facebook Advert Chatime post on Facebook TikTok Advert Chatime post on TikTok Instagram Advert Chatime post on Instagram YouTube WeChat My friends post on social media Only a few more questions… You Can Do It!! Yes! I can do it! Sorry - maybe next time! Submit Have you seen any of the following Chatime adverts in the last week?(Required)Please choose one or more answers that apply. Outdoor advertising – Billboard, bus advert etc Facebook post Instagram post TikTok post YouTube video I haven’t seen any advertising* Other – Please specify? Other Chatime advertismentsInitial ImpressionsWas your interaction with the Chatime team member (When ordering or collecting your drink) friendly and welcoming?(Required) Yes No Please explain whyOrderingWhere did you place your order?(Required) Via the app Over the counter with a team member Self Serve kiosk instore Did the team member guide you through the process to order a drink by asking about your preferred ice levels, tea type and/or sugar levels?(Required) Yes No I can’t remember* Did the team member ask if you wanted to add any pearls/mix ins?(Required) Yes No I can’t remember Did the team member ask you for your Chatime loyalty card?(Required) Yes I presented it before they could ask No they didn’t ask – I had to prompt them to scan it Was the layout of the menu easy to understand?(Required) Yes No Please explain whyHow long did it take to receive your order?(Required) 0 – 3mins 3 – 5mins 5 – 8mins 8min + Not Sure Instore ExperienceWhat did you MOST enjoy about the instore experience?(Required) Watching the drink get made Cleanliness of the store Store vibes Friendly staff Quick to get my drink Self service kiosk Other – Please specify I didn’t like anything Please describe what it is you MOST enjoyed about your instore experience.What did you LEAST enjoy about the instore experience(Required) There was nothing bad about my instore experience Staff weren’t friendly Store was untidy Took too long to get my drink There was no instore atmosphere They didn’t have the drink I wanted Other – Please specify Please describe what it is you LEAST enjoyed about your instore experience. Δ
